Cancellation Policy – B&W Coins

At B&W Coins, we are committed to delivering high-quality service and transparency throughout your buying experience. This Cancellation Policy outlines the terms under which you can cancel an order placed on our website.

Order Cancellation Window

• You may request to cancel your order within 2 hours of placing it, provided it has not yet been processed or shipped.
• After this window, cancellations may not be possible due to our rapid order processing system.

To cancel an order, contact us immediately at www.bwcoin.com with your order number and reason for cancellation.

Cancellation Eligibility

Your cancellation request will be honored if:

• The order has not been shipped
• The item is not a special order or customized item
• The product was not purchased as part of a final sale or clearance offer

Once the order is shipped, you will need to follow our Refund and Returns Policy instead.

Cancellation Fees

• No cancellation fees apply if your request is received within the eligible time frame and before shipment.
• If your order has already entered the shipping phase, you may be responsible for the return shipping cost and restocking fee (if applicable), depending on the product type.

Bullion Orders

Due to the volatile nature of precious metal prices, bullion purchases cannot be canceled once confirmed. All bullion transactions are final.

Refunds for Canceled Orders

f your cancellation is approved:

• A full refund will be issued to your original method of payment
• Refunds are typically processed within 3–5 business days

You will receive a confirmation email once your refund has been initiated.

Contact for Cancellations

To cancel an order, email us at www.bwcoin.com with your:

• Full name
• Order number
• Contact details
• Reason for cancellation

We recommend contacting us as soon as possible to improve the chances of successful cancellation.

Questions?

For assistance with cancellations, email us at www.bwcoin.com or use our Contact Us form. Our team is here to help during regular business hours.